FOR GLOBAL BRANDS ENTERING KOREA
Korea is talking about your brand.
Can you read it?
Tacita — Latin for the unspoken — is an AI agent team for CX in Korea. It collects Korean reviews and inquiries, briefs your HQ in plain English every week, and drafts Korean-native replies your team approves in one click. Setup takes 5 minutes — just your URL.
No card required · 30-day pilot · Your data stays yours
Why brands stumble in Korea
Korean CS expectations are brutal
Korean consumers expect fast, polite, precise answers — in Korean. A clumsy machine-translated reply reads as disrespect and shows up in reviews.
HQ can't read the signals
Naver reviews, Coupang Q&As, community posts — the richest CX data in Korea is invisible to an English-speaking team.
Global tools don't cover Korea
Zendesk and Intercom don't speak Naver or Kakao. Korean tools don't speak English. You're stuck in between.
What Tacita does
✓ Weekly English CX brief
Topic-level sentiment from your Korean reviews, an importance-performance matrix, and prioritized action items — written for your HQ.
✓ Korean-native reply drafts
Grounded in your own policies (auto-built knowledge base from your URL), drafted in natural, polite Korean. Your team approves before anything ships.
✓ Human in the loop, always
Refunds, cancellations and complaints are gated for human review. No source, no answer — the AI never invents policy.
✓ Legal-by-design data
No scraping. We only use data you own or officially connect (e.g. Google Business Profile). Built for Korea's data rules.
Pricing
PILOT
Free / 30 days
One full CX report + 100 reply drafts. We agree on a success metric together.
KOREA LISTENER
$149 / mo
Weekly English brief, Korean reply drafts (300/mo), one brand. Cancel anytime.
Get a free CX report on your Korean reviews
Send us up to 200 reviews (or just your brand name) — we'll return a sample English report within 48 hours.
We analyze up to 200 of your public reviews and send a sample report within 48 hours. Free, no card.